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Privacy Policy

 

1. Introduction

Welcome to Mahendra Furniche ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website mahendrafurniche.com (the "Site"), use our mobile applications (Android and iOS), or use our services provided under our brands Mahendra Furniche and Aanik (collectively referred to as our "Platforms").

 

2. Information We Collect

2.1 Personal Information

When you create an account or place an order through any of our Platforms, we collect:

  • Business details (company name, registration information)

  • Contact information (name, email address, phone number)

  • Billing and shipping addresses

  • Account credentials

  • Payment information

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2.2 Sensitive Personal Information

In accordance with Indian law, we treat the following information as sensitive personal data:

  • Passwords

  • Financial information (payment card details, bank account information)

  • Any other sensitive information as defined under applicable Indian law

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2.3 Automatically Collected Information

When you use our Platforms, we automatically collect:

  • Device information (browser type, operating system, device type)

  • IP address

  • Pages viewed and time spent on our Platforms

  • App usage data

  • Referring website addresses

  • Mobile device identifiers

  • Application interaction data

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3. How We Use Your Information

We use your information for the following purposes:

  • Account creation and management

  • Order processing and fulfillment

  • Customer support and communication

  • Processing payments through authorized payment service providers

  • Sending transactional communications

  • Marketing communications (if any)

  • Maintaining order history

  • Customizing pricing based on customer category

  • Improving our website, mobile applications, and services

  • Preventing fraud and ensuring security

  • Analyzing usage patterns across our Platforms

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4. Information Sharing

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4.1 Third-Party Service Providers

We may share your information with trusted third parties who assist us in:

  • Payment processing and financial transactions

  • Order fulfillment

  • Platform hosting and maintenance

  • Customer support

  • Marketing and analytics

  • Mobile application development and maintenance

These service providers are bound by confidentiality agreements and are prohibited from using your information for any other purpose.

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4.2 Legal Requirements

We may disclose your information if required by law or if we believe disclosure is necessary to:

  • Comply with legal obligations

  • Protect our rights, property, or safety

  • Prevent fraud or abuse

  • Respond to government requests

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5. Data Security

We implement appropriate technical and organizational measures to protect your information as required by Indian law, including:

  • Reasonable security practices and procedures

  • Industry-standard encryption for sensitive data

  • Regular security assessments

  • Access controls and monitoring

  • Secure mobile application development practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

 

6. Access and Control of Your Information

In accordance with Indian law, you have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your information

  • Withdraw consent for data processing

  • Update your account preferences

  • Control app permissions on your mobile device

 

7. Business Accounts

For business (B2B) customers:

  • Account creation requires approval

  • Different pricing tiers may be available based on business category

  • Order history and transaction records are maintained

  • Specific business-related information may be required for account verification

 

8. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13 without parental consent. If you are under the age of 18, you may use our services only with the involvement and consent of a parent or legal guardian. Any orders placed by users under 18 years of age are considered to be made with the consent, supervision, and approval of their parent or legal guardian.

By using our services, parents or legal guardians of minors assume complete responsibility for:

  • Monitoring their children's use of our services

  • Any purchases made through their account

  • The accuracy of all information submitted

  • Any legal liability that may arise from the minor's use of our services

If you believe we have collected information from a child under 13 without parental consent, please contact us immediately so we can take appropriate action.

 

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our Platforms. Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of the changes.

 

10. Contact Us

For privacy-related concerns, please contact us at: [Business Address - As Listed on Contact Page]

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